At Designamor, managed by Dareloom Solutions Private Limited, we are committed to providing a smooth and trustworthy shopping experience for our customers. We believe in fair treatment and clear handling of all concerns. Our Grievance Redressal Policy ensures that any issues you face are addressed promptly, professionally, and in compliance with applicable laws.
What is a Grievance?
A grievance refers to any issue or dissatisfaction you may experience with a product or service purchased from our platform. Common examples include:
How to Raise a Grievance
If you encounter any issue, you can contact us through our support channels. The process is straightforward:
Our support team will review your submission and respond promptly.
If your concern is not resolved to your satisfaction by our customer support team, you may escalate it to our designated Grievance Officer. This is in line with the Information Technology Act, 2000, and other applicable regulations.
The Grievance Officer ensures accountability and fair handling of all unresolved matters. You can reach the officer via email at: dareloomsolutionsprivatelimite@gmail.com.
Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.
Unique Ticket ID: A reference ID will be provided to track your grievance.
Resolution Timeline: Our team and the Grievance Officer will aim to resolve the grievance as quickly as possible, typically within 7 working days.
Updates & Communication: You will receive regular updates regarding the status of your grievance via your registered contact method.
A grievance will be considered closed when:
You receive a satisfactory resolution from our support team or Grievance Officer.
You fail to respond to our communications within a reasonable timeframe after a resolution has been offered.
A final resolution has been communicated in line with our policies and applicable law.